Shipping & Delivery
Express shipments typically take 3 to 5 business days, depending on the destination city and customs processing speed. Economy options can take 7 to 10 business days.
Once your booking is processed, you will receive a tracking number (e.g. TRK-xxxx). Simply enter this number in the "Track Your Shipment" box on our home page for real-time updates.
Yes, we offer professional packaging support at our Hyderabad hub to ensure your items are packed safely and securely in compliance with international airline standards.
Documents & Compliance
For individual shipments, a government-approved ID (Passport, Aadhaar Card, or PAN Card) is required. For commercial consignments, GST, IEC, and commercial invoices are mandatory.
Yes, however it is strictly regulated. You must provide a valid doctor's prescription (in English), original purchase bills, and the consignee's details. Some countries strictly prohibit medicine imports, so please check with our team first.
Standard shipping is done under DDU (Delivered Duty Unpaid) terms, meaning the receiver is responsible for paying any import duties or taxes levied by the destination country's customs before delivery.
Still have questions?
Our support team is just a click away.
